Returns and exchanges policy
14days returns and exchanges policy
Our policy lasts 14 days. Please download and send back the Returns & Exchanges Form for application. If we cannot collect the item(s) within 14 days after you have received the item(s), unfortunately we can’t offer you an exchange. Exchanged item(s) is/are not possible to return or exchange again.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns will only be accepted if the products are returned with the original labels still attached to each product.
Additional non-returnable item(s):
-Discount promotional item(s)
Normally SF Express is used for all delivery and we are not responsible for any delivery charges of returns and exchanges. If you require using other way to deliver, please feel free to contact us.
Imperfect Atelier is not responsible for any loss during the delivery of returns and exchange.
*Please respect that Imperfect Atelier is a small company and every item is made for you specially, so we try to minimize returns.
假如商品於退貨或寄回途中遺失， Imperfect Atelier 恕不負責。