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Returns and exchanges policy

14days returns and exchanges policy

Our policy lasts 14 days. Please download and send back the Returns & Exchanges Form for application. If we cannot collect the item(s) within 14 days after you have received the item(s), unfortunately we can’t offer you an exchange. Exchanged item(s) is/are not possible to return or exchange again.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns will only be accepted if the products are returned with the original labels still attached to each product.

Additional non-returnable item(s):

-Discount promotional item(s)

Normally SF Express is used for all delivery and we are not responsible for any delivery charges of returns and exchanges. If you require using other way to deliver, please feel free to contact us.

Imperfect Atelier is not responsible for any loss during the delivery of returns and exchange.

*Please respect that Imperfect Atelier is a small company and every item is made for you specially, so we try to minimize returns.

請注意!我們的退換貨期為14天,即由閣下從速遞員手上收到商品起計14天內須通知並讓我們收到閣下需要退換之商品。在退回商品時,請先下載及填寫「退貨/換貨表格」。而已更換之商品則不再接受退貨或再次更換。

恕退貨部門未能處理以下情況之退貨申請﹕

-我們於第15天或之後才收到要求退換之商品

-失去包裝或已被剪牌之商品

-已被使用或穿著之商品

其他不接受退貨或更換貨品﹕

-特定特價貨品

換貨一般會使用順豐快運寄出,來回運費須由客人自行承擔,如客人有特別要求使用其他送貨方法,請與我們聯絡。

假如商品於退貨或寄回途中遺失, Imperfect Atelier 恕不負責。

*請理解Imperfect Atelier只是小型企業,每件貨品出貨前均會細心檢查,煩請盡量減少不必要的退貨。