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Delivery Policy

Courier

Mainly we are using SF Express as our delivery service in Hong Kong and Macau. For other countries, please inform us as soon as possible and we would arrange according to circumstances.

Shipping fee

We provide free shipping within Hong Kong on orders that are HKD$499 (after discounted) and over. (Hong Kong’s residential address and Remote Areas are not included. Please refer to SF Express website.)

Shipping Time

Mainly we are using SF Express as our delivery service. Depends on different districts, the delivery time is different. Normally it takes about 1-2 working days to both local industrial or commercial addresses. Shipments delivered to Hong Kong’s residential address or Hong Kong’s remote areas will take extra days to finish the delivery. If you require delivering on specified date, please inform us as soon as possible. We would ask SF Express to try to do so but the exact delivery date is not guaranteed. The delivery may vary due to different reasons, such as the transport legislation or customs clearance processes of specific areas, arrangement of courier, weather, public holidays etc. Imperfect Atelier accepts no liability for any loss or damage whatsoever arising from or related to the delay of delivery.

Track and Trace

SF Express provides Track and Trace Service. We would provide the waybill number for you to track your delivery on SF Express website. For details, please refer to the following website. http://www.sf-express.com/HK/ZF/dynamic_function/waybill/

Delivery Failure

Due to situations such as invalid address or absent of receivers, delivery failure may happen. We would inform customers once it happens. Customers are required to pay for the shipping fee if the second delivery occurs.

速遞公司

我們使用順豐速運送貨到香港及澳門。如需發貨至其他國家及地區,請先通知我們,屆時將因應情況另作安排。

有關運費

單一訂單消費滿 HK$499(以折實後之消費金額計算),我們將會提供免費香港送貨服務。(香港住宅及偏遠地區除外,詳情請參與順豐快運網站)

運送時間

順豐速運會就不同地區有不同的所需派送時間,如運送地址是工商大廈一般會在一至兩個工作天完成派送,非工商大廈或偏遠地區則需要額外工作天才能完成派送。基於涉及第三方派送服務公司,如客人下單前後向我們作出查詢或要求特定日期或時間派送,我們會儘快向順豐速運轉達,但順豐速運未必能保證實際的送抵時間。如果商品沒有現貨或需要更長的送貨時間,我們會在商品的頁面內清楚說明,及安排專人通知顧客。我們會盡力及有效率地安排發貨;然而,商品運送時間會受個別地區運送法例、海關、物流安排、天氣及當地或本港公眾假期等因素影響。我們並無約束力及不對因延誤而引致的損失負上任何法律責任。

運單追蹤

順豐速運設有運單追蹤編號的服務,我們寄出時會給客人單號以便閣下可以隨時於順豐速運官網查看最新的運送情況。詳細請參閱以下網址。http://www.sf-express.com/HK/ZF/dynamic_function/waybill/

寄送失敗

無法投遞的原因可能包括地址不正確、收件人不在或商品無人認領。當我們收到速遞公司退回無法投遞的訂單包裹時,我們會盡快通知客人。如客人希望重新發貨,客人須繳付有關運費。

 

Shipping overseas

 

We can send overseas! Please inform us before checkout. We would arrange according to circumstances.

Not having the relevant knowledge to navigate customs can cause delays to your shipments and cost you money. It’s important to know what taxes have to be paid.

Since the fees from customs vary according to the destination and the shipment value, make sure you are fully aware of what you or the receiver will have to pay. Imperfect Atelier is not responsible for any cost due to the delivery to overseas.

In case customers refuse to receive the item(s) shipped overseas because of not willing to pay for the taxes or tariff, unable to provide related documents or any relevant reasons, Imperfect Atelier refuse any refund or redelivery.

如需寄往海外,請先通知我們,其後我們將因應情況另作運送安排。

請於下單前先了解清楚收件國家的海關及稅項安排,否則可能會導致送貨延誤等問題。

由於不同目的地或重量所收取之關稅均不同,敬請留意閣下將被收取之額外費用,Imperfect Atelier恕不負責一概海外運送費用。

若客人以私人原因拒收送來的貨件,包括拒付關稅及稅項、無法提供所需的文件或其他相關原因,我們均不會為拒收訂單貨件進行退款或重新投遞。