Mainly we are using SF Express as our delivery service in Hong Kong and Macau. For other countries, please inform us as soon as possible and we would arrange according to circumstances.Shipping fee
We provide free shipping within Hong Kong on orders that are HKD$499 (after discounted) and over. (Hong Kong’s residential address and Remote Areas are not included. Please refer to SF Express website.)Shipping Time
Mainly we are using SF Express as our delivery service. Depends on different districts, the delivery time is different. Normally it takes about 1-2 working days to both local industrial or commercial addresses. Shipments delivered to Hong Kong’s residential address or Hong Kong’s remote areas will take extra days to finish the delivery. If you require delivering on specified date, please inform us as soon as possible. We would ask SF Express to try to do so but the exact delivery date is not guaranteed. The delivery may vary due to different reasons, such as the transport legislation or customs clearance processes of specific areas, arrangement of courier, weather, public holidays etc. Imperfect Atelier accepts no liability for any loss or damage whatsoever arising from or related to the delay of delivery.
Track and Trace
SF Express provides Track and Trace Service. We would provide the waybill number for you to track your delivery on SF Express website. For details, please refer to the following website. http://www.sf-express.com/HK/ZF/dynamic_function/waybill/
Due to situations such as invalid address or absent of receivers, delivery failure may happen. We would inform customers once it happens. Customers are required to pay for the shipping fee if the second delivery occurs.
We can send overseas! Please inform us before checkout. We would arrange according to circumstances.
Not having the relevant knowledge to navigate customs can cause delays to your shipments and cost you money. It’s important to know what taxes have to be paid.
Since the fees from customs vary according to the destination and the shipment value, make sure you are fully aware of what you or the receiver will have to pay. Imperfect Atelier is not responsible for any cost due to the delivery to overseas.
In case customers refuse to receive the item(s) shipped overseas because of not willing to pay for the taxes or tariff, unable to provide related documents or any relevant reasons, Imperfect Atelier refuse any refund or redelivery.